Guarantee, Shipping and Returns Policy

30-Day Money-Back Guarantee:

The quality of our products is guaranteed. If you are not completely satisfied with your purchase for any reason, you may exchange or return your item(s). All products other than the below listed categories/products offer a full refund for 30 days from purchase date with a valid return authorization, shipping is non refundable. (Restocking fees* may apply. See below).

The following restrictions apply:

• 30 day money-back guarantee does not include oversized products shipped via motor freight, headphones, Special Order items or Clearance items. These items are FINAL SALE, NO REFUNDS, NO RETURNS.
• All returned merchandise must be in original condition in factory packaging and include all original packing materials, manuals and accessories. We reserve the right to charge an additional fee for any missing materials. Additionally, if your UPC label or bar code is missing we reserve the right to charge for the Rebate Offer amountt. *Non-defective opened merchandise or returned products without an RMA# or that are not double boxed are subject to a 25% restocking fee.
• All Returns and Exchanges require prior authorization. All returned merchandise must be returned in the original packaging & include all accessories that shipped with the item. A Return Authorization must be obtained prior to shipping the merchandise back to Overture. You must contact our returns department via email or by phone at 800-838-1812 within 30 days of merchandise purchase to obtain a return authorization number. Click here for a Return Authorization Request. This RMA number along with return instructions will be emailed to you and is valid for 10 days once it is sent. Failure to return the merchandise within this period will result in the cancellation of your return authorization and no additional returns will be allowed.
• The cost of return shipping will be deducted from your refund or credit.
• If your order was shipped for free or at a promotional shipping rate, you will incur the actual to and from shipping charges upon returning merchandise.

How to Return a Product:

1. Click here for a Return Authorization Request. Please fill out our RA Request form to obtain a Return Authorization Number (RMA#) and request a Return Shipping Label. You can choose to have your return label emailed to you (a printer is required) or to receive it in the mail. Please note that your return will not be accepted without an RMA#. You have 10 days from receiving your RMA# to ship out your return.
2. Please pack carefully! All Returns and Exchanges must be double boxed (the manufacturer’s box must be inside of another box designed for shipping). Please pack merchandise in its original packaging with UPC and Bar Codes intact and include all original contents and factory packed accessories. A safely packaged and complete return is less likely to incur a damage or restocking fee. 
3. Return your package:
   Attach Your Return Label: Please cover or remove old shipping labels and tracking numbers and securely affix your Return Shipping Label to your return package. Please do not place stickers or shipping labels on the original manufacturer’s package. If we sent you a prepaid UPS return label, please take your return to your local UPS drop-off location. For the location of the UPS office nearest you, please call 1-800-742-5877 or visit www.ups.com.

If your item(s) was shipped via specialized freight carrier:
Once you have obtained an Overtureav.com RMA#, you will be contacted by a representative from our freight carrier to schedule arrangements for a pick-up. You must be present at the time of pick-up. Failure to do so will result in a failed pick-up attempt and you will incur additional charges.

Once your return item has been shipped, you will receive a Return Shipping Confirmation Email with tracking information.

Refund Process:

Returns and exchanges meeting the conditions outlined above will be processed within 5 business days following receipt*. Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Shipping costs will only be refunded if the return is a result of our error. *Exchange processing times may vary depending on availability.

Local Customers:
For the convenience of our local customers, merchandise ordered online may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still require an RMA#. Click here  to obtain an RMA#. In-store returns are accepted Monday through Friday only. Please do not bring any returns in on Saturday, as they will not be accepted.

Shipping

We offer FREE standard shipping on many orders (UPS and USPS). Larger orders and oversize items ship via specialized freight carrier within 1-2 business days (see below for details). In-stock items will arrive within 1-7 business days with delivery Monday through Friday. All packages with a value of $100 or more require signature confirmation.

Free shipping is not available on items shipping outside of the continental US and we are unable to deliver to APO/FPO military addresses or P.O. boxes. We cannot waive the signature once an item is in transit. And once your order has shipped it cannot be cancelled, only returned for a refund (less original and return shipping charges) or credit or exchanged.

You will receive an email confirmation of your order within 24 hours. You will receive an additional email confirmation once your order has been shipped with shipping and tracking information.

Need it Faster?
Expedited shipping options are available and may be selected during the checkout process. You will be charged for the cost of the upgraded service. Enhanced shipping options such as next-day air are dependent upon your order and the delivery address. Please allow extra time for delivery to remote addresses. Please contact an online sales specialist at 1.800-838-1812 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for expedited freight options.

Specialized Freight Shipping for Large Items:

Items that require special freight shipping will arrive within 1-10 business days once your order has been processed. All items must be signed for and you will be contacted prior to delivery to schedule arrangements. Delivery options include the following services:

Scheduled Curbside Delivery:

The Driver will bring the product to your curb where you will sign for your product. It is your responsibility to bring the product into your home.

Scheduled In-Home Delivery (Where available: $75):

The Driver will bring the product through the front door where you will sign for your product. The Driver is not responsible for unpacking the product or waiting for you to unpack your product. Please check product dimensions to make sure your shipment will fit through your door.

Scheduled White Glove Service (Where available: $150:

The Driver will bring the product into your home where you will sign for your product. The Driver will then un-pack the product, plug the product into a wall outlet (if needed), place the product as requested by the consignee, and remove packing material if needed. Please note the driver is not responsible for plugging the product into the cable outlet or box. Please check product dimensions to make sure item will fit through doors and around corners.

Please note extra charges may apply to items that must be carried up multiple flights of stairs. Allow extra time for delivery to remote addresses.

International Orders & Shipping:
At this time, we do not sell product out of the United States.

Tracking your Package:
Once your order has been shipped you will receive a shipping confirmation e-mail with the tracking number and information for your package. You may track your order by clicking on the link in your confirmation email.

Damaged Products:
We make every effort to prevent shipping damages. Please inspect your package upon receipt and have the driver make note of any damage or mishandling. If there is damage to the product upon delivery, please refuse the shipment. Loss or Damage must be reported to us within 24 hours of delivery by calling 1-800-838-1812. If your package was delivered via specialized oversize freight carrier on a Friday past 5pm, you must contact the shipping company to alert them of damage. Please keep all packaging materials and paperwork for your shipment and damage claim. If your item is in-stock and available a replacement will be sent and you will be notified with shipping and tracking information. Please note that exchanges for a product damaged in shipping are for the same model only.

Defective Products:
Eligible Defective Products may be exchanged for the same model only within 30 days from receipt date. Replacements are shipped within 3-10 business days, if in stock. Please note certain items are Factory Service Only and cannot be returned to Overtureav.com per the manufacturer. Please consult the product packaging or call us at 1-800-838-1812 for more information. Please note we are authorized dealers for everything we sell which means all of our products carry the full manufacturer’s warranty.

Backordered Items:
When you place an order for an item that is not in-stock, you will receive an email with the estimated ship date. For non-special order items, you can cancel your order anytime before the item is shipped by contacting our customer service department. Please note that once your item ships we are unable to cancel your order. For special order items, once the order is placed, it cannot be cancelled, and there are no refunds on any amounts
paid.

For all other questions regarding our shipping policies, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling 1.800-838-1812.